Refund policy

Refund & Cancellation Policy

• Pre-Order / Backorder Items: All sales are final for Pre-Orders. Once a pre-order is placed, it cannot be canceled or refunded, as inventory is immediately allocated and processed with our suppliers upon payment.

• Pre-Owned / Loose Items: All sales are final for pre-owned/used figures. Detailed condition notes and photos are provided prior to purchase.

• Damaged or Missing Items: If your package arrives damaged in transit, please contact us within 48 hours of delivery with your order number and photos of the box and product, and we will assist with a courier claim.